Business Process Management Workshops BPM 2010 International Worksho
This book constitutes the thoroughly refereed post-workshop proceedings of nine international workshops held in Hoboken, NJ, USA, in conjunction with the 8th International Conference on Business Process Management, BPM 2010, in September 2010.The nine wor
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Michael zur Muehlen Jianwen Su (Eds.)
Business Process Management Workshops BPM 2010 International Workshops and Education Track Hoboken, NJ, USA, September 13-15, 2010 Revised Selected Papers
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Volume Editors Michael zur Muehlen Stevens Institute of Technology Howe School of Technology Management 07030 Hoboken, NJ, USA E-mail: [email protected] Jianwen Su University of California Department of Computer Science 93106-5110 Santa Barbara, CA, USA E-mail: [email protected]
ISSN 1865-1348 e-ISSN 1865-1356 ISBN 978-3-642-20510-1 e-ISBN 978-3-642-20511-8 DOI 10.1007/978-3-642-20511-8 Springer Heidelberg Dordrecht London New York Library of Congress Control Number: 2011924904 ACM Computing Classification (1998): J.1, H.4, D.2
© Springer-Verlag Berlin Heidelberg 2011 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Preface
Business process management (BPM) is an established research domain for computer science, information systems, and management scholars. The record number and wide scope of submissions to the eighth installation of the International Conference on Business Process Management was an indication of the vibrancy of the area and the varied interests of BPM researchers. It is tradition that topical workshops accompany the main BPM conference in order to allow groups to coalesce around new research topics, to present emerging research issues, or focus in depth on a particular area of research. BPM 2010 was accompanied by nine workshops – some new, some well established with the stature of miniconferences. In addition, a dedicated track for education papers complemented the main research program. The workshops and education track attracted 143 submissions, out of which the respective Program Committees chose 66 papers for presentation – a healthy acceptance ratio of 46% that rivals some mainstream information systems conferences. The workshops were organized by an illustrious group of BPM scholars with a global reach. We were particularly excited by the first BPM workshop organized by the South American research com
