Driving Service Productivity Value-Creation Through Innovation
In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly mean
- PDF / 3,076,258 Bytes
- 231 Pages / 439.42 x 683.15 pts Page_size
- 71 Downloads / 221 Views
John Bessant Claudia Lehmann Kathrin M. Möslein Editors
Driving Service Productivity Value-Creation Through Innovation
Management for Professionals
For further volumes: http://www.springer.com/series/10101
ThiS is a FM Blank Page
John Bessant • Claudia Lehmann • Kathrin M. Mo¨slein Editors
Driving Service Productivity Value-Creation Through Innovation
Editors John Bessant University of Exeter Business School Exeter United Kingdom
Claudia Lehmann Center for Leading Innovation and Cooperation (CLIC) HHL Leipzig Graduate School of Management Leipzig Germany
Kathrin M. Mo¨slein HHL Leipzig Graduate School of Management Friedrich-Alexander-Universita¨t Erlangen-Nu¨rnberg Nu¨rnberg Germany
ISSN 2192-8096 ISSN 2192-810X (electronic) ISBN 978-3-319-05974-7 ISBN 978-3-319-05975-4 (eBook) DOI 10.1007/978-3-319-05975-4 Springer Cham Heidelberg New York Dordrecht London Library of Congress Control Number: 2014944385 # Springer International Publishing Switzerland 2014 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Preface
In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this
Data Loading...
