Stakeholder Integration in Service Innovation
Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stake
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Stakeholder Integration in Service Innovation
Markt- und Unternehmensentwicklung Markets and Organisations Edited by A. Picot, München, Deutschland R. Reichwald, Leipzig, Deutschland E. Franck, Zürich, Schweiz K.M. Möslein, Erlangen-Nürnberg, Deutschland
Change of institutions, technology and competition drives the interplay of mar kets and organisations. The scientific series ‘Markets and Organisations’ addresses a magnitude of related questions, presents theoretic and empirical findings and dis cusses related concepts and models. Edited by Professor Dr. Dres. h. c. Arnold Picot Ludwig-Maximilians-Universität München, Deutschland Professor Dr. Professor h. c. Dr. h. c. Ralf Reichwald HHL Leipzig Graduate School of Management, Leipzig, Deutschland
Professor Dr. Egon Franck Universität Zürich, Schweiz Professorin Dr. Kathrin M. Möslein Friedrich-Alexander-Universität Erlangen-Nürnberg & HHL, Leipzig Deutschland
More information about this series at http://www.springer.com/series/12561
Julia M. Jonas
Stakeholder Integration in Service Innovation With a foreword by Prof. Dr. Kathrin M. Moeslein
Julia M. Jonas Nürnberg, Germany Dissertation Friedrich-Alexander-Universität Erlangen-Nürnberg, 2015
Markt- und Unternehmensentwicklung Markets and Organisations ISBN 978-3-658-19462-8 ISBN 978-3-658-19463-5 (eBook) DOI 10.1007/978-3-658-19463-5 Library of Congress Control Number: 2017952535 Springer Gabler © Springer Fachmedien Wiesbaden GmbH 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Springer Gabler imprint is published by Springer Nature The registered company is Springer Fachmedien Wiesbaden GmbH The registered company address is: Abraham-Lincoln-Str. 46, 65189 Wiesbaden, Germany
Foreword
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Foreword
Service innovation is gaining importance as the distinction between products and services is vanishing and se
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