ECSCW 2007 Proceedings of the 10th European Conference on Computer-S

This volume presents the proceedings of the tenth European conference on Computer Supported Cooperative Work (CSCW). This is a multidisciplinary area that embraces the development of new technologies grounded in actual cooperative practices. These proceed

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Liam J. Bannon • Ina Wagner • Carl Gutwin • Richard H.R. Harper • Kjeld Schmidt Editors

ECSCW 2007 Proceedings of the 10th European Conference on Computer-Supported Cooperative Work, Limerick, Ireland, 24-28 September 2007

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Liam J. Bannon University of Limerick, Ireland

Ina Wagner Technical University of Vienna, Austria

Carl Gutwin University of Saskatchewan, Canada

Richard H.R. Harper Microsoft Research Cambridge, UK

Kjeld Schmidt IT University of Copenhagen, Denmark

British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library ISBN-13: 978-1-84800-030-8  e-ISBN-13: 978-1-84800-031-5 Printed on acid-free paper © Springer-Verlag London Limited 2007 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers. The use of registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. 9 8 7 6 5 4 3 2 1 Springer Science+Business Media springer.com

Table of Contents From the editors

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ECSCW 2007 Conference Committee

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ECSCW 2007 Program Committee

xii

What did I miss? Visualizing the past through video traces Michael Nunes, Saul Greenberg, Sheelagh Carpendale, and Carl Gutwin Social bookmarking and exploratory search David Millen, Meng Yang, Steven Whittaker, and Jonathan Feinberg Instrumental action: the timely exchange of implements during surgical operations Marcus Sanchez Svensson, Christian Heath, and Paul Luff Prior-to-request and request behaviors within elderly day care: Implications for developing service robots for use in multiparty settings Keiichi Yamazaki, Michie Kawashima, Yoshinori Kuno, Naonori Akiya, Matthew Burdelski, Akiko Yamazaki, Hideaki Kuzuoka Designing family photo displays Alex S. Taylor, Laurel Swan, and Abigail Durrant

1

21

41

61

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The Awareness Network: To Whom Should I Display My Actions? And, Whose Actions Should I Monitor? Cleidson R. B. de Souza and David Redmiles

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“…and do it the usual way”: fostering awareness of work conventions in document-mediated collaboration Federico Cabitza and Carla Simone

119

A safe space to vent: Conciliation and conflict in distributed teams Matt Billings and Leon A. Watts

139

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Table of Contents

Semi-synchronous conflict detect