Engaging Public Sector Clients From Service-Delivery to Co-Productio
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing goo
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John Alford
10.1057/9780230235816preview - Engaging Public Sector Clients, John Alford
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-23
Engaging Public Sector Clients
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-23
Engaging Public Sector Clients
10.1057/9780230235816preview - Engaging Public Sector Clients, John Alford
10.1057/9780230235816preview - Engaging Public Sector Clients, John Alford
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-23
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Engaging Public Sector Clients
John Alford Professor of Public Sector Management University of Melbourne and Australia and New Zealand School of Government, Australia
10.1057/9780230235816preview - Engaging Public Sector Clients, John Alford
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-23
From Service-Delivery to Co-production
© John Alford 2009 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission.
Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted his right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2009 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN-13: 978–0–230–22376–9 hardback ISBN-10: 0–230–22376–1 hardback This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Alford, John, 1950– Engaging public sector clients : from service-delivery to co-production / John Alford. p. cm. Includes bibliographical references and index. ISBN 978–0–230–22376–9 1. Management – Case studies. 2. Public administration – Case studies. I. Title. HD31.A39 2009 351—dc22 10 9 8 7 6 5 4 3 2 1 18 17 16 15 14 13 12 11 10 09 Printed and bound in Great Britain by CPI Antony Rowe, Chippenham and Eastbourne
10.1057/9780230235816preview - Engaging Public Sector Clients, John Alford
2008052842
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-23
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