Systems Thinking: From Heresy to Practice Public and Private Sector

Systems Thinking is a topic which is at the forefront of how we think about management in the Public Sector and Service Industries. This collection from leading thinkers in the field takes a case study approach to a variety of issues which encompass

  • PDF / 498,492 Bytes
  • 31 Pages / 591 x 879 pts Page_size
  • 62 Downloads / 187 Views

DOWNLOAD

REPORT


Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-03-20

Systems Thinking: From Heresy to Practice

10.1057/9780230299221preview - Systems Thinking: From Heresy to Practice, Edited by A. Keivan Zokaei, John Seddon and Brendan O'Donovan 9780230_285552_01_prexx.indd i

11/26/2010 9:58:29 AM

Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-03-20 10.1057/9780230299221preview - Systems Thinking: From Heresy to Practice, Edited by A. Keivan Zokaei, John Seddon and Brendan O'Donovan 9780230_285552_01_prexx.indd ii

11/26/2010 9:58:29 AM

Systems Thinking: From Heresy to Practice Public and Private Sector Studies

Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-03-20

Edited by

Keivan Zokaei Consultant and Honorary Fellow at Warwick University

John Seddon Consultant and Visiting Professor, Vanguard / Cardiff and Derby Universities

and

Brendan O’Donovan

10.1057/9780230299221preview - Systems Thinking: From Heresy to Practice, Edited by A. Keivan Zokaei, John Seddon and Brendan O'Donovan 9780230_285552_01_prexx.indd iii

11/26/2010 9:58:29 AM

Selection and editorial content © Keivan Zokaei, John Seddon and Brendan O’Donovan 2011 Individual chapters © the contributors 2011 Foreword © Prof. Michael C. Jackson 2011

No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6-10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2011 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN 978–0–230–28555–2 hardback This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress. 10 9 8 7 6 5 4 3 2 1 20 19 18 17 16 15 14 13 12 11 Printed and bound in Great Britain by C