Enterprise Knowledge Infrastructures
Success of an organization is increasingly dependent on its capability to create an environment to improve the productivity of knowledge work. This book focuses on the concepts, models and technologies that are used to design and implement such an environ
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Ronald Maier · Thomas Hädrich René Peinl
Enterprise Knowledge Infrastructures With 68 Figures and 50 Tables
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Professor Dr. Ronald Maier Dipl.-Wirtsch.-Inf. Thomas Hädrich Dipl.-Wirtsch.-Inf. René Peinl Martin-Luther-University Halle-Wittenberg School of Business and Economics Department of Management Information Systems D-06099 Halle (Saale) Germany E-mail: [email protected] E-mail: [email protected] E-mail: [email protected]
Cataloging-in-Publication Data Library of Congress Control Number: 2005923263
ISBN 3-540-23915-4 Springer Berlin Heidelberg New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copyright Law. Springer is a part of Springer Science+Business Media springeronline.com © Springer-Verlag Berlin Heidelberg 2005 Printed in Germany The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Cover design: Erich Kirchner Production: Helmut Petri Printing: Strauss Offsetdruck SPIN 11357070
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Preface
Both, academics and practitioners alike have spent considerable efforts during the last years to establish ICT support for the handling of knowledge, an idea that is almost as old as the field of computer science. Not surprisingly, the solution is still not there and many businesses trying to implement these technologies have been frustrated by the fact that the technologies certainly could not live up to the overly high expectations. However, there are still numerous projects in organizations that try to tackle the fundamental challenge of how to increase productivity of knowledge work. People do not believe in quick solutions to this problem any more - and they are right. Knowledge management is dead. Long live knowledge management! Central hypothesis of this book is that the implementation of KM technology in organizations has entered a new stage. In the last years, many vendors jumped on the bandwagon and insisted that their products had “knowledge management technology inside”. More recently, however, it seems that many technologies provided by avantgarde systems to support handling of (documented) knowledge, finding of, collaboration between and learning by people doing knowledge work, were weaved into the enterprise infrastructure implemented in many organizations. It is not anymore the quest for
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