Evaluating Corporate Training: Models and Issues
We are glad to have the opportunity to work together again in the planning and preparation of this edited volume on the evaluation of corporate training. Our respective professional careers have provided us with experience in this area, both as practition
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Evaluation in Education and Human Services
Editors: George F. Madaus, Boston College, Chestnut Hill, Massachusetts, U.S.A. Daniel L. Stufflebeam, Western Michigan University, Kalamazoo, Michigan, U.S.A. Other books in the series: Smith,M.: Evaluability Assessment Ayers,1. and Berney, M.: A Practical Guide to Teacher Education Evaluation Hambleton, Rand Zaal, I.: Advances in Educational and Psychological Testing Gifford, B. and O'Connor, M.: Changing Assessments Gifford, B.: Policy Perspectives on Educational Testing Basarab, D. and Root, D.: The Training Evaluation Process Haney, W.M., Madaus, G.F. and Lyons, R.: The Fractured Marketplace for Standardized Testing Wing, L.C. and Gifford, B.: Policy Issues in Employment Testing Gable, RE.: Instrument Development in the Affective Domain (2nd Edition) Kremer-Hayon, L.: Teacher Self-Evaluation Payne, David A.: Designing Educational Project and Program Evaluations Oakland T. and Hambleton, R: International Perspectives on Academic Assessment Nettles, M.T. and Nettles, A.L.: Equity and Excellence in Educational Testing and Assessment Shinkfield, A.I. and Stufflebeam, D.L.: Teacher Evaluation: Guide to Effective Practice Birenbaum, M. and Dochy, Filip 1.R.C.: Alternatives in Assessment ofAchievements. Learning Processes and Prior Knowledge Mulder, M., Nijhof, W.I., Brinkerhoff, RO.: Corporate Trainingfor Effective Performance Britton, E.D. and Raizen, S.A.: Examining the Examinations Candoli, c., Cullen, K. and Stufflebeam, D.: Superintendent Performance Evaluation
Evaluating Corporate Training: Models and Issues
edited by
Stephen M. Brown Sacred Heart University and
Constance J. Seidner Digital Equipment Corporation
SPRINGER SCIENCE+BUSINESS MEDIA, LLC
Library of Congress Cataloging-in-Publication Data Evaluating corporate training / edited by Stephen M. Brown and Constance J. Seidner. p. cm. IncIudes bibliographical references and index. ISBN 978-94-010-6031-8 ISBN 978-94-011-4850-4 (eBook) DOI 10.1007/978-94-011-4850-4 1. Employees--Training of--Evaluation. 2. Personnel management- Research--Methodology. I. Brown, Stephen M. (Stephen Michael), 1950- . 11. Seidner, Constance J. HF5549.5.T7E883 1997 973'.0496073' 0082--dc21 97-36963 CIP
Copyright © 1998 by Springer Science+Business Media New York Originally published by Kluwer Academic Publishers, New York in 1998 Softcover reprint of the hardcover 1st edition 1998 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written perm iss ion of the publisher, Springer Science+Business Media, LLC. Printed on acid-free paper.
Contents Acknowledgments
vii
Preface
ix
Section I-The Context of Evaluation
1
1 The Changing Context of Practice
3
Stephen M. Brown
2 Organizational Strategy and Training Evaluation
19
Carol Ann Moore and Constance J. Seidner
3 What Stakeholders Want to Know
41
Oliver W. Cummings
4 The Learning Organization: Implications for
