Innovation Systems in the Service Economy Measurement and Case Study
A frequent complaint in literature is that services have been previously largely overlooked by innovation researchers and technology policy makers. Given the unarguable growth in the importance of the service sectors, increasing numbers of researchers and
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Economics of Science, Technology and Innovation VOLUME 18
Series Editors Cristiano Antonelli, University a/Torino, Italy Bo Carlsson, Case Western Reserve University, USA.
Editorial Board: Steven Klepper, Carnegie Mellon University, USA. Richard Langlois, University a/Connecticut, USA. I.S. Metcalfe, University a/Manchester, UK. David Mowery, University a/California, Berkeley, USA. Pascal Petit, CEPREMAP, France Luc Soete, Maastricht University, The Netherlands
The titles published in this series are listed at the end a/this volume.
INNOVATION SYSTEMS IN THE SERVICE ECONOMY MEASUREMENT AND CASE STUDY ANALYSIS
edited by
J. Stanley Metcalfe and lan Miles
ESRC Center for Research on lnnovation and Competition The University of Manchester, U.K.
SPRINGER SCIENCE+BUSINESS MEDIA, LLC
Library of Congress Cataloging-in-Publication Data Innovation systems in the service economy : measurement and case study analysis / edited by J. Stanley Metcalfe and lan Miles. p.cm.-- (Economics of science, technology, and innovation ; v. 18) Based on 2 workshops held at the ESRC Centre for Research on Innovation and Competition in 1998. Includes bibliographical references and index. ISBN 978-1-4613-6992-9 ISBN 978-1-4615-4425-8 (eBook) DOI 10.1007/978-1-4615-4425-8 1. Service industries--Congresses: 2. Service industries--Government policy-Congresses. 3. Technological innovations--Economic aspects--Congresses. 1. Metcalfe, J. S. (J. Stanley) II. Miles, lan. III. Series. HD9980.5 .157 1999 338.4--4c21
99-049240
Copyright © 2000 by Springer Science+Business Media New York Originally published by KIuwer Academic Publisher, New York in 2000 Softcover reprint of the hardcover 1st edition AlI rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, mechanical, photo-copying, recording, or otherwise, without the prior written permission of the publisher, Springer Science+Business Media, LLC Printed on acid-free paper.
Contents List of Contributors
vii
Preface
ix
Chapter 1: Introduction, Overview and Reprise J.S. Metcalfe and I. Miles PART I: CONCEPTUAL FRAMEWORKS Chapter 2: Distributed Innovation Systems and Instituted Economic Processes
15
B. Andersen, J.S. Metcalfe and B.S. Tether
Chapter 3: Innovation as a Loosely Coupled System in Services
43
J. Sundbo and F. Gallouj
Chapter 4: Recombination and the Production of Technological Knowledge: Some International Evidence
69
C. Antonelli
PART II: MEASURING SERVICE INNOVATION Chapter 5: Innovation, Measurement and Services: The New Problematique R. Coombs and I. Miles Chapter 6: Rethinking Innovation Comparisons between Manufacturing and Services: The Experience of the CRR SME Surveys in the UK
85
105
A. Hughes and E. Wood
Chapter 7: Service Innovation: What Makes It Different? Empirical Evidence from Germany
125
B. Preissl
Chapter 8: Information Flows and Knowledge Creation in Knowledge-Intensive Business Services: Scheme for a Conceptualization C. Hipp Chapter 9: Indicators of Manufac
