International Management and Intercultural Communication A Collectio
International Management and Intercultural Communication consists of cases of direct observation and personal involvement in a wide variety of communication challenges in international management settings; and discusses them in terms of management theorie
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International Management and Intercultural Communication A Collection of Case Studies; Volume 1 Edited by
Elizabeth Christopher Charles Sturt University, Australia
Selection and editorial matter © Elizabeth Christopher 2015 Remaining chapters © Contributors 2015 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2015 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries.
ISBN 978-1-349-56381-4 ISBN 978-1-137-47991-4 (eBook) DOI 10.1007/978-1-137-47991-4 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress.
This collection is dedicated to the memories of my beloved daughter, Anne Dunn, and my good friend and colleague, Larry E. Smith
Contents List of Figures
ix
List of Tables
x
Acknowledgements
xi
Notes on Contributors
xii
About the Book 1
xviii
Timing of Communication in Organizational Culture Change Processes: The Case of a Domestic Acquisition Daniel Dauber
1
2
Intercultural Communication in Selection Interviews Choon-Hwa Lim, Meena Chavan and Lucy Taksa
3
Communication Competence in Health Care: The Case of the Cross-Cultural Caregivers Somayeh Alizadeh and Meena Chavan
53
Jason and the Jaguar: The Case of the Unmotivated Employee Elizabeth Christopher
69
4
5
6
7
8
Cross-Cultural Management: Discrepancies between Dealing with Diversity at Corporate and Individual Levels of Employment Dharm P.S. Bhawuk and Smriti Anand
23
77
The Challenge of Building Professional Relations across Cultures: Chinese Officials in America Jiayi Wang and Helen Spencer-Oatey
90
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