Introduction to Product/Service-System Design
The growing need for companies to address service design, as well as product design, in an integrated manner is becoming increasingly important across a number of industries. Product/Service System (PSS) is a promising business model that companies can us
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Tomohiko Sakao · Mattias Lindahl
Introduction to Product/Service-System Design
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Professor Tomohiko Sakao Linköping University Department of Management and Engineering 581 83 Linköping Sweden [email protected]
Asst.Prof. Mattias Lindahl Linköping University Department of Management and Engineering 581 83 Linköping Sweden [email protected]
ISBN 978-1-84882-908-4 e-ISBN 978-1-84882-909-1 DOI 10.1007/978-1-84882-909-1 Springer London Dordrecht Heidelberg New York British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Control Number: 2009940606 c Springer-Verlag London Limited 2009 ToolCare® is a registered trademark of Fraisa SA, Gurzelenstrasse 7, CH-4512 Bellach, Switzerland, www.fraisa.ch Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms of licenses issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers. The use of registered names, trademarks, etc., in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. Cover design: eStudioCalamar, Figueres/Berlin Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Foreword
During the last couple of decades, the increase in environmental knowledge available to engineers has helped them realize how critical design is for tackling environmental problems. As a result, the concept of ecodesign, a “front-of-the-pipe” approach, has obtained much attention. Recently, the increase in holistic activities by engineers has received attention. One manifestation is enlarging the target to services as well as products; manufacturing companies traditionally focused on their physical products in the design or development phases. Another is manufacturing companies expanding their activities to the entire life-cycle, i.e. not only design/production/maintenance but also end-of-life treatment (e.g., reuse, remanufacture and recycle). We find there are numerous opportunities for companies to face this movement. One dimension is economic; it is quite obvious that companies may have more diverse chances to earn money thanks to various types of services after (or before) products are designed. The other is environment, as they can generate and optimize solutions in a better way from a life-cycle pers
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