Organizational Change Toward IT-Supported Personal Advisory in Incumbent Banks
Due to changing customer behavior in digitalization, banks urge to change their traditional value creation in order to improve interaction with customers. New digital technologies such as core banking solutions change organizational structures to provide
- PDF / 11,754,704 Bytes
- 224 Pages / 439.37 x 666.142 pts Page_size
- 7 Downloads / 187 Views
Robert Andrei Buchmann Andrea Polini Björn Johansson Dimitris Karagiannis (Eds.)
Perspectives in Business Informatics Research 19th International Conference on Business Informatics Research, BIR 2020 Vienna, Austria, September 21–23, 2020 Proceedings
123
Lecture Notes in Business Information Processing Series Editors Wil van der Aalst RWTH Aachen University, Aachen, Germany John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
398
More information about this series at http://www.springer.com/series/7911
Robert Andrei Buchmann Andrea Polini Björn Johansson Dimitris Karagiannis (Eds.) •
•
•
Perspectives in Business Informatics Research 19th International Conference on Business Informatics Research, BIR 2020 Vienna, Austria, September 21–23, 2020 Proceedings
123
Editors Robert Andrei Buchmann Babeș-Bolyai University Cluj Napoca, Romania
Andrea Polini University of Camerino Camerino, Italy
Björn Johansson Linköping University Linköping, Sweden
Dimitris Karagiannis University of Vienna Vienna, Austria
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-030-61139-2 ISBN 978-3-030-61140-8 (eBook) https://doi.org/10.1007/978-3-030-61140-8 © Springer Nature Switzerland AG 2020 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
The 19th edition of the International Conference on Perspectives in Business Informatics Research (BIR 2020) – initially set to take place at the University of Vienna during September 2020 – was deterred, as man
Data Loading...
