The Organizational Hologram: The Effective Management of Organizational Change
Previously, the conventional wisdom about organizations was "If it's not broken, then don't fix it. " Today, the new dictum seems to be "If it works, make it work better. " There is a shift from a posture of reaction to one that embraces change. The preva
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by
Kenneth D. Mackenzie, Ph.D., CMC Sehool of Business, University of Kansas and Maekenzie And Company, lDe., Lawrenee, Kansas
SPRINGER SCIENCE+BUSINESS MEDIA, LLC
Ubl'lll"Y of Congress Cataloging-in-Publlcation Data Maekenzie, Kenneth D. The organizational hologram : the effective management of organizational ehange / by Kenneth D. Mackenzie. p. em. IncIudes bibliographieal referenees and index. ISBN 978-94-010-5743-1 ISBN 978-94-011-3917-5 (eBook) DOI 10.1007/978-94-011-3917-5 1. Organizational ehange-Management. 2. Organizational effectiveness. I. Title. HD58.8.M22 1990
658.4 '063-de20
90-47153 CIP
CoPYright © 1991 by Springer Seience+Business Media New York Originally published by Kluwer Academic Publishers in 1991 Softcover reprint ofthe hardcover Ist edition 1991 AII rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher, Springer Science+Business Media, LLC.
Printed an acid-free paper.
The Organizational Hologram: The Effective Management of Organizational Change
Contents
Preface
vii
Part I: Introduction to the Organizational Hologram 1 The Organizational Hologram
3
2 The Need for Organizational Holograms
25
3 Overview of The Theory of the Organizational Hologram
47
4
The Crisis at White Metals and Manufacturing, Inc.
71
Part II: Underlying Concepts of The Organizational Hologram for the Efficiently Adaptable Organization
5 Combined Congruency
103
6 A Congruency Diagnosis of the Euphoria School District
139
7 Managing Combined Congruency to Improve Productivity and Adaptability
8 Achieving Organizational Level Congruency
171
195 v
vi
9
Principles for Problem Solving in the Organizational Hologram 10 Motivating, Rewarding and Bonding in the Organizational Hologram
11 Improving White Metals and Manufacturing, Inc.
CONfENTS
227
271
301
Part III: Main Properties of the Organizational Hologram
12 The Holonomic Processes of the Organizational Hologram
335
13 Major Desired Organizational Characteristics for the Efficiently Adaptable Organization
363
14
The Holonomic Cube
389
15 Macro Principles of the Efficiently Adaptable Organization
407
16 Summary and Conclusions
427
References
461
Author Index
479
Subject Index
485
Preface
Previously, the conventional wisdom about organizations was "If it's not broken, then don't fix it." Today, the new dictum seems to be "If it works, make it work better." There is a shift from a posture of reaction to one that embraces change. The prevailing wisdom is changing because many of our organizations are now or will soon be in a state of crisis. Every day we read about a proud old firm going bankrupt, manufacturers who must cut costs and retrench in order to survive, and failures in our governmental agencies. Who's next? Many organizations are failing but others are doing well. All wonder if something terrible could happen to their organi
