Business Process Management Theory and Applications
Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and tools from other scientific disciplines like: strategic management, information technology, managerial acco
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Michael Glykas (Ed.)
Business Process Management Theory and Applications
ABC
Editor Michael Glykas Department of Financial and Management Engineering University of the Aegean Greece and Aegean Technopolis The Technology Park of the Aegean Region Greece and Faculty of Business and Management University of Wollongong Dubai
ISSN 1860-949X e-ISSN 1860-9503 ISBN 978-3-642-28408-3 e-ISBN 978-3-642-28409-0 DOI 10.1007/978-3-642-28409-0 Springer Heidelberg New York Dordrecht London Library of Congress Control Number: 2012943589 c Springer-Verlag Berlin Heidelberg 2013 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
To my wife Athina for her support all these years and to Markos, Aggeliki and Alexandros the three pillars of my life
Introduction State of the Art in Business Process Management Michael Glykas1,2,3 1 Financial
and Management Engineering Department, University of the Aegean, Greece Technopolis, The Technology Park of the Aegean Region, Greece 3 Faculty of Business and Management, University of Wollongong, Dubai 2 Aegean
Business Process Management (BPM) has been in existence for decades. In broad terms BPM uses, complements, integrates and extends theories, methods and tools from other s
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