Communication Skills of the Clinician and Patient Motivation in Dental Practice
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SYSTEMIC DISEASES (N BUDUNELI, SECTION EDITOR)
Communication Skills of the Clinician and Patient Motivation in Dental Practice Nurcan Buduneli 1
# Springer Nature Switzerland AG 2020
Abstract Purpose of Review This review examines the current literature on the importance and role of communication skills of the clinician for patient motivation. Moreover, methods for teaching communication skills to the dental students are discussed. Recent Findings Good relationship between the clinician and the patient is essential for not only establishing mutual trust and satisfaction but also obtaining better clinical outcomes from the periodontal treatment. Summary Competency in communication skills for dental practitioners can be gained within the dental curriculum, and this will provide more sustainable benefits from the periodontal treatment. There is a clear need for development of specific models for gaining good communication skills within the context of periodontal treatment, and such models are to be implemented in the dental curriculum. Keywords Communication skills . Patient motivation . Periodontal treatment
Introduction Having social relationships and continuous communication with other people is one of the basic elements of daily life. People are in need of having good communication with family members, friends, peers, and people they interact at work. Receiving approval, validation, and appreciation from relevant people brings not only self-satisfaction but also motivation for further positive attempts and achievements. Patientclinician communication is not an exemption for this basic psychological principle. Good communication with the health professional and a trustful relationship has a positive influence on individual patient’s perceptions as well as objective treatment outcomes. Students studying medicine and dentistry are expected to learn how to develop good communication with their patients. Characteristically dental treatment is known to generate more fear and anxiety than the other forms of healthcare. It is not This article is part of the Topical Collection on Systemic Diseases * Nurcan Buduneli [email protected] 1
Faculty of Dentistry, Department of Periodontology, Ege University, 35100-Bornova, İzmir, Turkey
rare that patient’s fear of dental treatment leads to a continuous ignorance of the existing signs and symptoms of dental problems and delay patients’ seeking treatment. Such ignorance usually makes the dental health problem worse or even causes an irreversible situation that decreases life quality of the individual. Around 20–30% of adult patients feel anxious about dental visits, and around 4–5% suffers from dental phobia [1, 2]. These numbers clearly indicate the importance of communication skills for the dental practitioner. Establishing rapport during the delivery of dental care is crucial for dentists. Thus, interpersonal and communication skills, the use of psychological and behavioural principles, and effective communication with individual patients are considered as essenti
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