Emergent Collaboration Infrastructures Technology Design for Inter-O
Using the domain of crisis management, Christian Reuter explores challenges and opportunities for technology design in emergent environments. He therefore empirically analyzes collaborative work in inter-organizational crisis – such as the police, fire de
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Christian Reuter
Emergent Collaboration Infrastructures Technology Design for InterOrganizational Crisis Management Foreword by Prof. Dr. Volkmar Pipek and Prof. Dr. Volker Wulf
Christian Reuter Siegen, Germany Dissertation University of Siegen, 2014
OnlinePLUS Material zu diesem Buch finden Sie auf http://www.springer-gabler.de/978-3-658-08585-8 ISBN 978-3-658-08585-8 ISBN 978-3-658-08586-5 (eBook) DOI 10.1007/978-3-658-08586-5 Library of Congress Control Number: 2015930286 Springer Gabler © Springer Fachmedien Wiesbaden 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer Gabler is a brand of Springer Fachmedien Wiesbaden Springer Fachmedien Wiesbaden is part of Springer Science+Business Media (www.springer.com)
Foreword
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Foreword Christian Reuter’s PhD thesis deals with the research on software infrastructures for emergent collaboration. Over the past 4 years, Christian has carefully analyzed collaborative work in inter-organizational crisis management – such as the police, fire departments and energy network operators – in order to inform the design of supportive technology in these contexts. The dissertation explores most excellently the challenges facing and the opportunities arising for technology design in emergent environments. The characteristics of the application field “crisis management” (e.g. time pressure, uncertainty, complexity, need for collaboration, disruption of infrastructure support) offered a rich problem space. They resemble the dynamics of many other fields of business dealing with complex collaborative tasks in unstable settings. The utilization of classical empirical methods in this field is much more complex. Both the empirical results with regard to the (improvisational) work practices, which sometimes complement official work processes, as well as the related design case studies showed interesting findings for the field of Computer Supported Collaborative Work (CSCW). This thesis contributes not onl
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