Information Technology Governance Institutionalization and the Behavior of Individuals in the Context of Public Organiza
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Information Technology Governance Institutionalization and the Behavior of Individuals in the Context of Public Organizations Guilherme C. Wiedenhöft 1
&
Edimara M. Luciano 2 & Gabriela V. Pereira 3
# Springer Science+Business Media, LLC, part of Springer Nature 2019
Abstract This study aims to verify the effects of IT governance (ITG) institutionalization on civil servants’ behavior. The general assumption is that ITG institutionalization exerts a positive effect on behavior, provided the ITG legitimation process enhances the perception of organizational justice since transparency and equity increases. Organizational citizenship behavior (OCB) was used to understand individuals’ behavior, which describes individuals’ voluntary commitment in organizations that is not necessarily part of their contractual tasks but is essential to reach the organizational goals. In order to achieve the objective, a multi-method study was developed and operationalized in the context of a diverse range of public organizations in Rio Grande do Sul State Government in Brazil. A theoretical-empirical model was created based on literature, focus group, and interviews. A descriptive-confirmative study was operationalized through a survey with 173 Brazilian civil servants. A questionnaire was developed and validated. All hypotheses were confirmed through a partial least squares structural equation modeling (PLS-SEM) data analysis. The main theoretical contribution is the development of an ITG framework and the demonstration of a positive and significant relationship with the OCB construct. The main finding is that individual behavioral changes are encouraged by ITG institutionalization. Keywords IT Governance institutionalization . Organizational citizenship behavior . Public organizations . Partial least squares
1 Introduction A particular challenge in public organizations is making initiatives perennial and more concerned with the state rather than the government, thereby avoiding constant unplanned changes every term. The same challenge accompanies Information and Communication Technology (ICT) initiatives, which should be crafted from a long-term perspective * Guilherme C. Wiedenhöft [email protected] Edimara M. Luciano [email protected] Gabriela V. Pereira [email protected] 1
Institute of Economics, Administration and Accounting Sciences, University of Rio Grande, Santo Antônio da Patrulha, Brazil
2
Business School, Pontifical Catholic University of Rio Grande do Sul, Porto Alegre, Brazil
3
Department for E-Governance and Administration, Danube University Krems, Krems, Austria
in order to support governments better address the demands of the population (Meijer and Bolívar 2016). Long-term decisions and initiatives in public organizations have focused on tools that support citizen participation rather than on tools that only improve public services (Rana et al. 2015), which would allow a more open and transparent interaction with all stakeholders (Picazo-Vela et al. 2012) and enhance the delivery of publ
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