Knowledge Management in Electronic Government 4th IFIP Internati
The importance of Knowledge Management (KM) is increasingly recognized in business and public sector domains. The latter is particularly suitable for KM implementations since it deals with information and knowledge resources at a large scale: much of the
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Subseries of Lecture Notes in Computer Science
2645
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Maria A. Wimmer (Ed.)
Knowledge Management in Electronic Government 4th IFIP International Working Conference, KMGov 2003 Rhodes, Greece, May 26-28, 2003 Proceedings
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Series Editors Jaime G. Carbonell, Carnegie Mellon University, Pittsburgh, PA, USA J¨org Siekmann, University of Saarland, Saarbr¨ucken, Germany
Volume Editor Maria A. Wimmer University of Linz Institute of Applied Computer Science Altenbergerstr. 69, 4040 Linz, Austria E-mail: [email protected]
Cataloging-in-Publication Data applied for A catalog record for this book is available from the Library of Congress. Bibliographic information published by Die Deutsche Bibliothek Die Deutsche Bibliothek lists this publication in the Deutsche Nationalbibliografie; detailed bibliographic data is available in the Internet at .
CR Subject Classification (1998): I.2.4, I.2, H.4, K.4, K.6.5, K.5, K.3, J.1 ISSN 0302-9743 ISBN 3-540-40145-8 Springer-Verlag Berlin Heidelberg New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copyright Law. Springer-Verlag Berlin Heidelberg New York a member of BertelsmannSpringer Science+Business Media GmbH http://www.springer.de © 2003 IFIP International Federation for Informtaion Processing, Hofstrasse 3, 2361 Laxenburg, Austria Printed in Germany Typesetting: Camera-ready by author, data conversion by PTP-Berlin GmbH Printed on acid-free paper SPIN: 10931585 06/3142 543210
Preface The importance of Knowledge Management (KM) is increasingly recognized in business and public sector domains. The latter is particularly suitable for KM implementations since it deals with information and knowledge resources at a large scale: much of the work of public authorities deals with the elaboration of data, information and knowledge on citizens, businesses, society, markets, the environment, law, politics, etc. Even most products of public administration and government work are delivered in the shape of information and knowledge themselves. This especially applies to policies, management, and the regulation and monitoring of society, markets and the environment. Governments expect advanced support from KM concepts and tools to exploit these huge knowledge and information resources in an efficient way. Not only does the trend towards a knowledge society call for KM solutions, but current e-government developments also significantly influence the public sector. Ample access to
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