Prioritization of e-Government strategies using a SWOT-AHP analysis: the case of Turkey
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Prioritization of e-Government strategies using a SWOT-AHP analysis: the case of Turkey Cengiz Kahraman1, Nihan C ¸ etin Demirel2 and Tufan Demirel2 1 Department of Industrial Engineering, Istanbul Technical University, Istanbul, Turkey; 2 Department of Industrial Engineering, Yildiz Technical University, Istanbul, Turkey
Correspondence: C. Kahraman, Department of Industrial Engineering, Istanbul Technical University, Macka, Istanbul 34367, Turkey. E-mail: [email protected]
Abstract The e-Government agenda is being pursued throughout the world to one degree or another, but it has added significance in Central Europe. The region is just beginning to emerge from a period of far-reaching political and economic transformation following the collapse of repressive communist systems. For these countries, e-Government is more than simply a new channel of delivering services; it offers an opportunity to achieve a quantum leap in transparency and efficiency of administration, which the region’s leaders have promised their citizens since the early 1990s. Turkey is currently working hard to catch this opportunity. Turkish Government has initiated the Urgent Action Plan in December 2002 to remedy long-lasting economic problems and to improve social and well-being of the country. One of the basic components of this plan is ‘e-Transformation Turkey Project’ which aims to carry Turkey into Information society. One of the two purposes of this study is to define and to prioritize the strengths, weaknesses, opportunities, and threats (SWOT) groups and their subfactors for e-Government in Turkey. The other purpose is to determine and to evaluate the alternative strategies for e-Government applications at the national level in Turkey. We use the SWOT approach in combination with analytic hierarchy process (AHP) to achieve this task. The strategies have been prioritized and sensitivity analyses of the obtained results have been made using a software. European Journal of Information Systems (2007) 16, 284–298. doi:10.1057/palgrave.ejis.3000679 Keywords: e-Government; SWOT; analytic hierarchy process; strategic planning; sensitivity analysis
Introduction
Received: 31 March 2006 Revised: 10 November 2006 2nd Revision: 29 January 2007 Accepted: 29 March 2007
Digital technologies serve as a basic source of transformation in economies, communities, and government functions all over the world. The occurrence of technological change of the late 1990s, the result of which was the enabling of the delivery of services over the Internet, caused major and rapid transformation of governments’ functioning. Development of e-commerce and the evolution projected for the near future has encouraged consumers to demand more and more customized, rapid, and at home services. The rapid development of modern information and communication technologies is having far-reaching effects on all aspects of modern life, including government. Academics have suggested various definitions for e-Government (Kaylor et al., 2001; Luling, 2001; Whitson & Davis, 2001). A
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