Role of Information and Communication Technology (ICT) to Enhance the Success of Knowledge Management (KM): a Study in a
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Role of Information and Communication Technology (ICT) to Enhance the Success of Knowledge Management (KM): a Study in a Steel Plant Animesh Agrawal 1
& Chitranjan
Kumar 1 & Suraj Kumar Mukti 1
Received: 24 January 2020 / Accepted: 20 September 2020/ # Springer Science+Business Media, LLC, part of Springer Nature 2020
Abstract With the rapid adoption of digital frugality in the techno-social circles, it has become the need of the hour for organizations to adopt advanced technologies like knowledge management (KM) within their organization to retrieve and enhance the efficiency of an organization in an effective way. This article also depicts the relationship between information communication technology (ICT) and knowledge management (KM). The research work has been conducted in four stages. Primarily, Bhilai Steel Plant (BSP), Bhilai, was chosen as a case for the case study. For the accomplishment of this, a questionnaire survey and structured discussion sessions with the executives of the computer science and information technology (CS&IT) department of BSP were conducted. Next, factor analysis has been accomplished through the literature review and brainstorming technique. After this accomplishment of factor analysis, the next logical step to follow was to propose a theoretical framework to ensure the effective use of KM with the integration of ICT in it. Post formation of the framework, it was validated through the Delphi technique as the final step. The study found that ICT has a strong positive impact on the success of KM implementation in an organization. Success factors of ICT are identified and integrated with KM and a framework is proposed for the same. The purpose of the proposed framework is to optimize the success of KM implementation using ICT in the steel industry. The article may be insightful for the organizations seeking to implement KM in their organization. The researchers may also be benefited in establishing a further relationship between ICT and KM. Keywords Knowledge management . Information communication technology . Success
factors . Case study . Framework . Etc. * Animesh Agrawal [email protected] Chitranjan Kumar [email protected] Suraj Kumar Mukti [email protected]
1
Department of Mechanical Engineering, NIT, Raipur, India
Journal of the Knowledge Economy
Introduction Knowledge is a powerful resource to obtain an insight of vastly valuable heritage and to be able to learn, innovate, develop, and achieve new horizons in the relevant fields, solving earlier unsolvable difficulties, negating issues and hurdles, and creating core competencies. For instance, the discovery of electrical induction through the movement of an iron piece in a magnetic core became the foundation of the industrial revolution and opened new dimensions for the world to grow. It thus achieved new horizons of industrializations, solved issues of mass production, and negated the issue of readily available cheap labor. Sir Francis Bacon said that knowledge is one of the ultimately prevailing intan
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