Shared Services and Outsourcing: A Contemporary Outlook 10th Global
This book constitutes the revised selected papers from the 10th Global Sourcing Workshop held in Val d’Isère, France, in February 2016. The 11 papers presented in this volume were carefully reviewed and selected from 47 submissions. The book offers
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Julia Kotlarsky · Ilan Oshri Leslie P. Willcocks (Eds.)
Shared Services and Outsourcing: A Contemporary Outlook 10th Global Sourcing Workshop 2016 Val d'Isère, France, February 16–19, 2016 Revised Selected Papers
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Lecture Notes in Business Information Processing Series Editors Wil M.P. van der Aalst Eindhoven Technical University, Eindhoven, The Netherlands John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
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More information about this series at http://www.springer.com/series/7911
Julia Kotlarsky Ilan Oshri Leslie P. Willcocks (Eds.) •
Shared Services and Outsourcing: A Contemporary Outlook 10th Global Sourcing Workshop 2016 Val d’Isère, France, February 16–19, 2016 Revised Selected Papers
123
Editors Julia Kotlarsky Aston Business School, Aston University Birmingham UK
Leslie P. Willcocks London School of Economics London UK
Ilan Oshri Loughborough Universiry Loughborough UK
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-319-47008-5 ISBN 978-3-319-47009-2 (eBook) DOI 10.1007/978-3-319-47009-2 Library of Congress Control Number: 2016953221 © Springer International Publishing AG 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
This edited book is intended for use by students, academics, and practitioners who take interest in outsourcing and offshoring of information technology and business services. The book offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool kit to students and managers. The range of top
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