The Effects of Outsourcing on Performance Management in SMEs
Purpose - The purpose of this paper is to present a systemic review of the how outsourcing affects small and medium enterprises (SMEs). The paper achieves that purpose by focusing on outsourcing functions such as support activities, accounting, primary an
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Marinos Themistocleous Maria Papadaki Muhammad Mustafa Kamal (Eds.)
Information Systems 17th European, Mediterranean, and Middle Eastern Conference, EMCIS 2020 Dubai, United Arab Emirates, November 25–26, 2020 Proceedings
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Lecture Notes in Business Information Processing Series Editors Wil van der Aalst RWTH Aachen University, Aachen, Germany John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
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More information about this series at http://www.springer.com/series/7911
Marinos Themistocleous Maria Papadaki Muhammad Mustafa Kamal (Eds.) •
•
Information Systems 17th European, Mediterranean, and Middle Eastern Conference, EMCIS 2020 Dubai, United Arab Emirates, November 25–26, 2020 Proceedings
123
Editors Marinos Themistocleous Department of Digital Innovation School of Business University of Nicosia Nicosia, Cyprus
Maria Papadaki British University in Dubai Dubai, United Arab Emirates
Muhammad Mustafa Kamal School of Strategy and Leadership Coventry University Coventry, UK
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-030-63395-0 ISBN 978-3-030-63396-7 (eBook) https://doi.org/10.1007/978-3-030-63396-7 © Springer Nature Switzerland AG 2020 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
The European, Mediterranean, and Middle Eastern Conference on Information Systems (EMCIS) is an annual research event addressing the discipline of Information Systems (IS) from a regional as well as a global perspective. EMCIS has su
