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cal Quality Management Theory and Practice Third Edition

Medical Quality Management

Angelo P. Giardino Lee Ann Riesenberg • Prathibha Varkey Editors

Medical Quality Management Theory and Practice Third Edition

Editors Angelo P. Giardino Department of Pediatrics University of Utah School of Medicine Salt Lake City, UT, USA Prathibha Varkey Northeast Medical Group Yale New Haven Health Stratford, CT, USA

Lee Ann Riesenberg Department of Anesthesiology and Perioperative Medicine University of Alabama at Birmingham Birmingham, AL, USA

ISBN 978-3-030-48079-0    ISBN 978-3-030-48080-6 (eBook) https://doi.org/10.1007/978-3-030-48080-6 © American College of Medical Quality (ACMQ) 2005, 2009, 2021 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors, and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland

My work on this book is dedicate to Dr. Richard J. Baron, President and CEO of the American Board of Internal Medicine Foundation, who in the early 1990s, while we were both at Health Partners of Philadelphia, introduced me to the transformational work of Dr. Avedis Donabedian. Dr. Baron’s encouragement and outstanding mentorship allowed me to build a strong foundation in Quality Improvement and he modeled how to strike a balance among a commitment to clinical care, the heart of a medical educator, and the stewardship of a healthcare administrator. Angelo P. Giardino, MD, PhD, MPH, CMQ I dedicate my work on this book to Dr. Donald M. Berwick, a passionate and tireless advocate for healthcare system improvement. Of his many accomplishments, I am particularly grateful for his leadership and innovation in launching the IHI Open School for Health Professions in 2008, which has provided a rich Quality and Patient Safety educational resource for countless h