Business Process Management Workshops BPM 2018 International Worksho
This book constitutes revised papers from the eight International Workshops held at the 16th International Conference on Business Process Management, BPM 2018, in Sydney, Australia, in September 2018:BPI 2018: 14th International Workshop on Business Proce
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Florian Daniel Quan Z. Sheng Hamid Motahari (Eds.)
Business Process Management Workshops BPM 2018 International Workshops Sydney, NSW, Australia, September 9–14, 2018 Revised Papers
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Lecture Notes in Business Information Processing Series Editors Wil van der Aalst RWTH Aachen University, Aachen, Germany John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
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More information about this series at http://www.springer.com/series/7911
Florian Daniel Quan Z. Sheng Hamid Motahari (Eds.) •
Business Process Management Workshops BPM 2018 International Workshops Sydney, NSW, Australia, September 9–14, 2018 Revised Papers
123
Editors Florian Daniel Politecnico di Milano Milan, Italy Quan Z. Sheng Macquarie University Sydney, NSW, Australia
Hamid Motahari Global Technology Innovation at EY EY AI Lab San Jose, CA, USA
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-030-11640-8 ISBN 978-3-030-11641-5 (eBook) https://doi.org/10.1007/978-3-030-11641-5 Library of Congress Control Number: 2018967941 © Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors, and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Foreword
This volume contains the proceedings of the workshops held on September 10, 2018, in conjunction with the 16th International Conference on Business Process Management (BPM 2018), which took place in Sydney, Australia. The proceedings are so-called post-workshop proceedings, as the authors were allowed to revise and improve their papers after the actual wor
