Process Management A Guide for the Design of Business Processes
Process Management is a comprehensive compendium for the contemporary design of process-oriented organizations. It presents a proven methodology for the introduction and sustainable management of business processes. This book discusses each phase of a bus
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Process Management A Guide for the Design of Business Processes
Springer-Verlag Berlin Heidelberg GmbH
Jorg Becker· Martin Kugeler Michael Rosemann Editors
Process
Management A Guide for the Design of Business Processes With 83 Figures and 34 Tables
Springer
Prof. Dr. J6rg Becker (E-Mail: [email protected]) Westfălische Wilhelms- Universităt
Miinster
Institut fiir Wirtschaftsinformatik Leonardo-Campus 3 48149 Miinster, Germany Dr. Martin Kugeler (E-Mail: [email protected] ) Am Steintor 31a 48167 Miinster, Germany Prof. Dr. Michael Rosemann (E-Mail: [email protected]) Queensland University of Technology School of Information Systems 2, George Street Brisbane QLD 4001, Australia Translated by EDV-Studio Kortheuer GmbH (WWW:http://www.edvkort.del) Haus Gravener StraBe 100 40764 Langenfeld, Germany
ISBN 978-3-642-07800-2
ISBN 978-3-540-24798-2 (eBook)
DOI 10.1007/978-3-540-24798-2
Cataloging-in-Publication Data applied for A catalog record for this book is available from the Library of Congress. Bibliographic information published by Die Deutsche Bibliothek Die Deutsche Bibliothek lists this publication in the Deutsche Nationalbibliografie; detailed bibliographic data available in the internet at http.//dnb.ddb.de This work is subject to copyright. AII rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of iIIustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag Berlin Heidelberg GmbH. Violations are liable for prosecution under the German Copyright Law.
http://www.springer.de © Springer-Verlag Berlin Heidelberg 2003 Originally published by Springer-Verlag Berlin Heidelberg New York in 2003 The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Cover design: Erich Kirchner, Heidelberg SPIN 10992234
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Preface
Managing business processes is a necessity for every organisation. Since the early work of Adam Smith, this challenge caught the interest of organisations as well as that of the academic world. However, it wasn't until the fundamental contribution of Michael Hammer, that an entire new paradigm for process management was created. The proposed radical focus on business processes led to new organizational structures and IT-related solutions. From an organizational viewpoint, new areas of responsibilities have been designed. The classical job enrichment and job enlargement have been applied along business processes. As a consequence, process owners, process man
