Exploring Services Science 8th International Conference, IESS 2017,
This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017. The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IES
- PDF / 24,736,491 Bytes
- 444 Pages / 439.37 x 666.142 pts Page_size
- 4 Downloads / 207 Views
Stefano Za Monica Dra˘goicea Maurizio Cavallari (Eds.)
Exploring Services Science 8th International Conference, IESS 2017 Rome, Italy, May 24–26, 2017 Proceedings
123
Lecture Notes in Business Information Processing Series Editors Wil M.P. van der Aalst Eindhoven Technical University, Eindhoven, The Netherlands John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
279
More information about this series at http://www.springer.com/series/7911
Stefano Za Monica Drăgoicea Maurizio Cavallari (Eds.) •
Exploring Services Science 8th International Conference, IESS 2017 Rome, Italy, May 24–26, 2017 Proceedings
123
Editors Stefano Za Faculty of Economics eCampus University Rome Italy
Maurizio Cavallari Università Cattolica del Sacro Cuore Milan Italy
Monica Drăgoicea Department of Automatic Control and System Engineering University Politehnica of Bucharest Bucharest Romania
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-319-56924-6 ISBN 978-3-319-56925-3 (eBook) DOI 10.1007/978-3-319-56925-3 Library of Congress Control Number: 2017936706 © Springer International Publishing AG 2017 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Foreword
Exploring Services and Information Technologies: The Investigation of Managerial and Policy Challenges from Different Perspectives In his brief note in the Harvard Business Review, when describing the reasons why the discipline of “services science” seemed
