High-Performance Process Improvement
High-performance process improvement takes process improvement to the next ambition level. The kernel of the substance is a generic process improvement process that operates under the strictest time, quality and cost constraints. Thanks to a modular compo
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Markus Pastinen
High-Performance Process Improvement
Dr. Markus Pastinen Vistalize Oy Kaisaniemenkatu 1 Ba 77 FI-00100 Helsinki Finland [email protected]
ISBN 978-3-642-10783-2 e-ISBN 978-3-642-10784-9 DOI 10.1007/978-3-642-10784-9 Springer Heidelberg Dordrecht London New York Library of Congress Control Number: 2009943994 # Springer-Verlag Berlin Heidelberg 2010 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Cover illustration: Cover picture drawn by Jesperi Vara, Helsinki, Finland Cover design: WMXDesign GmbH, Heidelberg, Germany Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
To all devoted high-performance process improvement practitioners.
Preface
Why is it so hard to gear up for large-scale and sustainable process improvements? Why is there so little impact from all the advice and improvement methods available? How could our company really get the most out of its process improvement potential from a total perspective without spending too much time and money? Do we even know the quality of our process improvement methods? Why for instance will the Toyota approach and six sigma not do when you have to respond to ever-increasing performance needs? The questions above are admittedly crucial questions you might have posed when striving for a better company performance. Very few books provide you with a proper answer to these questions. This book does. After all, the world and thus the improvement needs have changed a lot since the days of the quality movement gurus and the origins of statistical control. The ultimate mission of the company processes is not to produce products or services as well as possible, but to continuously satisfy all company stakeholders in a sustainable way. How to lower the costs, increase the price of the products and services, and sell more, without constantly sacrificing the satisfaction of one or more stakeholders, is the equation modern process improvement methods solve.1 Trying to solve this fundamental business equation in today’s dynamic business environments shows clearly that the currently applied process improvement concepts, approaches, methods, and tools simply do not work. It is high time to improve process improveme
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