Smart e-commerce systems: current status and research challenges
- PDF / 1,134,008 Bytes
- 18 Pages / 595.276 x 790.866 pts Page_size
- 36 Downloads / 172 Views
RESEARCH PAPER
Smart e-commerce systems: current status and research challenges Zhiting Song 1 & Yanming Sun 1 & Jiafu Wan 2
&
Lingli Huang 3 & Jianhua Zhu 1
Received: 1 May 2017 / Accepted: 10 October 2017 # Institute of Applied Informatics at University of Leipzig 2017
Abstract With the ongoing progress in cloud computing, big data analytics (BDA) and other burgeoning technologies, the integration of intelligence and e-commerce systems now makes it possible to build e-commerce systems with enhanced efficiency, reduced transaction costs and smart information-processing patterns. However, despite the fact that smart e-commerce systems (SESs) offer great opportunities to the business field, the development of SESs is still in its infancy. Numerous issues still need to be resolved. To offer a better comprehension of SESs and facilitate future research, this paper first describes the holistic architecture of these systems and analyzes the main enablers underlying the development of SESs in terms of internet of things (IoT), social media, mobile internet, big data analytics and cloud computing. Then, the key challenges and issues pertaining to current SESs are presented, and some possible research directions are also proposed. Finally, the paper presents qualitative and quantitative depictions of SESs from a complex systems
Responsible Editors: Haider Abbas and Yin Zhang * Jiafu Wan
1
School of Business Administration, South China University of Technology, Wushan Road, Guangzhou 510641, China
2
School of Mechanical & Automotive Engineering, South China University of Technology, Wushan Road, Guangzhou 510641, China
3
School of Mathematics, South China University of Technology, Wushan Road, Guangzhou 510641, China
perspective, which provides a brand new idea of how to address the current SES issues. Keywords Smart e-commerce systems . Big data analytics . Cloud computing . Internet of things . Complex systems JEL classification L81 . M10 . M15
Introduction The introduction of digital technologies in business activities in the last few decades has resulted in many transformations in the business field. As one of the most typical representatives, e-commerce reforms the transaction patterns between sellers and buyers and produces several primary sops to these buyers and sellers (Gregory et al. 2017). On the one hand, e-commerce provides sellers with increased revenue streams, reduced costs, easy access to new markets, increased customer stickiness and streamlined supply chains (Karavdic and Gregory 2005; Yang et al. 2016b; Kasiri et al. 2017). On the other hand, e-commerce provides buyers with novel and convenient shopping experiences, innovative products and services, as well as entertainment (To et al. 2007; Close and Kukar-Kinney 2010; Pappas et al. 2017). However, these exciting sops are not maintainable or even toboggan as time passes. This will inevitably upset buyers and sellers who want to continue e-commerce activities as always. According to research by Akter and Wamba (2016), the growth rate in the
Data Loading...
