Design Thinking Business Analysis Business Concept Mapping Applied
This book undertakes to marry the concepts of Concept Mapping with a Design Thinking approach in the context of business analysis. While in the past a lot of attention has been paid to the business process side, this book now focusses information quality
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For further volumes: http://www.springer.com/series/10101
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Thomas Frisendal
Design Thinking Business Analysis Business Concept Mapping Applied
Thomas Frisendal Copenhagen S Denmark
ISSN 2192-8096 ISSN 2192-810X (electronic) ISBN 978-3-642-32843-5 ISBN 978-3-642-32844-2 (eBook) DOI 10.1007/978-3-642-32844-2 Springer Heidelberg New York Dordrecht London Library of Congress Control Number: 2012949058 # Springer-Verlag Berlin Heidelberg 2012 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer ScienceþBusiness Media (www.springer.com)
Preface
The motivation for this book has been built up over time. Experiences from many different clients in a variety of industries, including the public sector, have made me curious about one simple fact: Business management lost sight of one of its most important assets, the Business Information Asset. This happened during the process of “Management Information Systems (MIS)” changing its name first to “Information Systems (IS)” and then to “Information Technology (IT).” Analysis and design of business information became an engineering style discipline instead of being a business management activity. Working with business information analysis and modeling (which is what I do) is a very enviable position indeed. When you have the opportunity – as I have – to analyze and d
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