Business Process Management 10th International Conference, BPM 2012,
This book constitutes the proceedings of the 10th International Conference on Business Process Management, BPM 2012, held in Tallinn, Estonia, in September 2012. The 17 regular papers and 7 short papers included in this volume were carefully reviewed and
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Editorial Board David Hutchison Lancaster University, UK Takeo Kanade Carnegie Mellon University, Pittsburgh, PA, USA Josef Kittler University of Surrey, Guildford, UK Jon M. Kleinberg Cornell University, Ithaca, NY, USA Alfred Kobsa University of California, Irvine, CA, USA Friedemann Mattern ETH Zurich, Switzerland John C. Mitchell Stanford University, CA, USA Moni Naor Weizmann Institute of Science, Rehovot, Israel Oscar Nierstrasz University of Bern, Switzerland C. Pandu Rangan Indian Institute of Technology, Madras, India Bernhard Steffen TU Dortmund University, Germany Madhu Sudan Microsoft Research, Cambridge, MA, USA Demetri Terzopoulos University of California, Los Angeles, CA, USA Doug Tygar University of California, Berkeley, CA, USA Gerhard Weikum Max Planck Institute for Informatics, Saarbruecken, Germany
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Alistair Barros Avigdor Gal Ekkart Kindler (Eds.)
Business Process Management 10th International Conference, BPM 2012 Tallinn, Estonia, September 3-6, 2012 Proceedings
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Volume Editors Alistair Barros Queensland University of Technology Faculty of Science and Technology Information Systems Discipline Business Process Management Group 126 Margaret Street, Brisbane, QLD, 4000, Australia E-mail: [email protected] Avigdor Gal Technion - Israel Institute of Technology Faculty of Industrial Engineering and Management Technion City, 32000 Haifa, Israel E-mail: [email protected] Ekkart Kindler Technical University of Denmark Informatics and Mathematical Modelling Richard Petersens Plads, 2800 Kgs. Lyngby, Denmark E-mail: [email protected]
ISSN 0302-9743 e-ISSN 1611-3349 ISBN 978-3-642-32884-8 e-ISBN 978-3-642-32885-5 DOI 10.1007/978-3-642-32885-5 Springer Heidelberg Dordrecht London New York Library of Congress Control Number: 2012944722 CR Subject Classification (1998): H.3.5, F.3.2, J.1, H.4.1, D.2, H.5.3, K.4.3 LNCS Sublibrary: SL 3 – Information Systems and Application, incl. Internet/Web and HCI
© Springer-Verlag Berlin Heidelberg 2012 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
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