IT Outsourcing Governance Client Types and Their Management Strategi
The increased complexity and variety of information systems outsourcing poses challenges for the successful management of sourcing projects. Stefanie Leimeister examines different types of IT outsourcing relationships and their governance structures depen
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GABLER RESEARCH Informationsmanagement und Computer Aided Team Herausgegeben von Professor Dr. Helmut Krcmar
Die Schriftenreihe präsentiert Ergebnisse der betriebswirtschaftlichen Forschung im Themenfeld der Wirtschaftsinformatik. Das Zusammenwirken von Informationsund Kommunikationstechnologien mit Wettbewerb, Organisation und Menschen wird von umfassenden Änderungen gekennzeichnet. Die Schriftenreihe greift diese Fragen auf und stellt neue Erkenntnisse aus Theorie und Praxis sowie anwendungsorientierte Konzepte und Modelle zur Diskussion.
Stefanie Leimeister
IT Outsourcing Governance Client Types and Their Management Strategies With a foreword by Prof. Dr. Helmut Krcmar
RESEARCH
Bibliographic information published by the Deutsche Nationalbibliothek The Deutsche Nationalbibliothek lists this publication in the Deutsche Nationalbibliografie; detailed bibliographic data are available in the Internet at http://dnb.d-nb.de.
Dissertation Technische Universität München, 2009
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Foreword Information systems (IS) outsourcing is a key driver as well as an outcome of the professionalization, industrialization, and service orientation in the IT services industry. It has become an established business practice and a popular research issue. Along with this popularity, outsourcing has changed tremendously over the past decades and so have its scope, complexity, and the variety of outsourcing options. Surprisingly, still many outsourcing arrangements are not successful. Divergent expectations of both parties towards the venture along with an insufficient governance can cause the outsourcing relationship to turn sour. Current research shows that a one-size-fits-all governance approach for outsourcing projects is not appropriate and a differentiation of outsourcing clients is necessary. Encouraged by the current challenges of the outsourcing market, this work presents a differentiated approach to investigate various types of IS outsourcing relationships and their characteristics depending on the underlying expectations of the outsourcing clients. Grounded on the current body of knowledge of the outsourcing research literature and a variety of current theories in
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