Organizational Trust Measurement, Impact, and the Role of Management
Organizations consider trust as a pillar for successful operations in an increasingly global competitive environment. Some professionals go further and argue that in an economy trust is more important than natural resources. This book deals with ways to
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Johannes Karl Mühl
Organizational Trust Measurement, Impact, and the Role of Management Accountants
Contributions to Management Science
For further volumes: http://www.springer.com/series/1505
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Johannes Karl Mu¨hl
Organizational Trust Measurement, Impact, and the Role of Management Accountants
Johannes Karl Mu¨hl Edinburgh Napier University Edinburgh United Kingdom
ISSN 1431-1941 ISSN 2197-716X (electronic) ISBN 978-3-319-04068-4 ISBN 978-3-319-04069-1 (eBook) DOI 10.1007/978-3-319-04069-1 Springer Cham Heidelberg New York Dordrecht London Library of Congress Control Number: 2014932681 © Springer International Publishing Switzerland 2014 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
This book is dedicated to all financial controllers and managers. . . . . .and of course to my friends, Lin and parents.
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Thank You Note
Thanks for the support from Professor Kaberi Gayen, Professor John Sinclair and Dr. Jesus Canduela. Without them, it would have been so much harder. Thanks to both Organization A and Organization B who allowed me to conduct the research in their organizations. Thanks to all of the participants who completed the questionnaires in both Organization A and Organization B – without them the i
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