Business Process Management 7th International Conference, BPM 2009,

This book constitutes the refereed proceedings of the 7th International Conference on Business Process Management, BPM 2009, held in Ulm, Germany, in September 2009. The volume contains 19 revised full research papers carefully reviewe

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Editorial Board David Hutchison Lancaster University, UK Takeo Kanade Carnegie Mellon University, Pittsburgh, PA, USA Josef Kittler University of Surrey, Guildford, UK Jon M. Kleinberg Cornell University, Ithaca, NY, USA Alfred Kobsa University of California, Irvine, CA, USA Friedemann Mattern ETH Zurich, Switzerland John C. Mitchell Stanford University, CA, USA Moni Naor Weizmann Institute of Science, Rehovot, Israel Oscar Nierstrasz University of Bern, Switzerland C. Pandu Rangan Indian Institute of Technology, Madras, India Bernhard Steffen University of Dortmund, Germany Madhu Sudan Microsoft Research, Cambridge, MA, USA Demetri Terzopoulos University of California, Los Angeles, CA, USA Doug Tygar University of California, Berkeley, CA, USA Gerhard Weikum Max-Planck Institute of Computer Science, Saarbruecken, Germany

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Umeshwar Dayal Johann Eder Jana Koehler Hajo A. Reijers (Eds.)

Business Process Management 7th International Conference, BPM 2009 Ulm, Germany, September 8-10, 2009 Proceedings

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Volume Editors Umeshwar Dayal Hewlett-Packard Laboratories 1501 Page Mill Rd., Palo Alto, CA 94304, USA E-mail: [email protected] Johann Eder Alps Adria University Klagenfurt Universitätsstr. 65, 9020 Klagenfurt, Austria E-mail: [email protected] Jana Koehler IBM Zurich Research Laboratory Saeumerstr. 4, 8803 Rüschlikon, Switzerland E-mail: [email protected] Hajo A. Reijers Eindhoven University of Technology PO Box 513, 5600 MB Eindhoven, The Netherlands E-mail: [email protected]

Library of Congress Control Number: 2009932360 CR Subject Classification (1998): J.1, H.5.3, D.2.9, F.3.2, K.6 LNCS Sublibrary: SL 3 – Information Systems and Application, incl. Internet/Web and HCI ISSN ISBN-10 ISBN-13

0302-9743 3-642-03847-6 Springer Berlin Heidelberg New York 978-3-642-03847-1 Springer Berlin Heidelberg New York

This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. springer.com © Springer-Verlag Berlin Heidelberg 2009 Printed in Germany Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper SPIN: 12739387 06/3180 543210

Preface

The BPM (Business Process Management) Conference series has the ambition to be the premier forum for researchers in the area of process-aware information systems. It has a record for attracting contributions in innovative research of the highest quality related to all aspects of business process management including theory, frameworks, methods, techniques, architectures, and